Nordi Science is committed to clear, organized customer support. Below are the official channels for different types of inquiries.
Customer Service Channels
General Inquiries
For questions about products, orders, shipping, or account matters:
info@nordiscience.com
Response time: within 2 business days.
Returns and RMA
For return authorization requests, RMA numbers, damaged-in-transit reports, or refund status:
returns@nordiscience.com
Response time: within 2 business days.
Privacy Requests
For privacy rights requests under the California Consumer Privacy Act ("CCPA"), California Privacy Rights Act ("CPRA"), or other applicable state privacy laws — including the right to know, delete, correct, opt out, or limit use of sensitive information:
privacy@nordiscience.com
Response time: within 45 days, per applicable law.
Legal and Contractual
For matters relating to our Terms of Use, contractual obligations, arbitration opt-out requests, or other legal correspondence:
legal@nordiscience.com
Accessibility Feedback
For feedback regarding the accessibility of nordiscience.com, including reports of accessibility barriers:
accessibility@nordiscience.com
Response time: within 5 business days.
Business Hours
Customer service operates Monday through Friday, 9:00 AM – 5:00 PM Mountain Time (excluding U.S. federal holidays).
Messages received outside business hours are processed on the next business day.
Mailing Address
For postal correspondence:
Nordi Science LLC 30 N Gould St, Ste N Sheridan, WY 82801 USA
Important: What We Are Unable To Do
We are unable to provide information regarding:
- Human use, dosing, administration, therapeutic application, or reconstitution
- Veterinary use of any product
- Comparisons to FDA-approved drugs or pharmaceutical alternatives
- Protocols, cycles, or use combinations
All Nordi Science products are sold strictly for in vitro laboratory research and educational purposes. For information about peptide research, we recommend consulting published scientific literature available through PubMed and similar academic resources.
FOR RESEARCH USE ONLY. Not for human consumption. Not for veterinary use. Not for diagnostic use. Products have not been evaluated by the FDA.